When Evgenia Ozarkiv graduated from MGIMO in 2000 with a degree in International Tourism, she could hardly have imagined that in two decades she would be at the head of one of the best spa hotels in the Moscow region. The path from a graduate of a prestigious university to the general manager of the Arthurs SPA Hotel by Mercure is a story of not just career growth, but a true vocation.
After receiving her diploma, Evgenia went to Switzerland to study and train. It was there, in a country with a benchmark service, that she truly understood for the first time: hospitality is not just a profession, it is an art. She started her career in the hotel business in the sales and marketing department of the Moscow Country Club Golf Club. The first years became a school of life: working with VIP guests, understanding the intricacies of premium service, and the ability to hold a punch. In 2010, she became the head of the sales and marketing department of the Aminevskaya Hotel and took an active part in shaping the development strategy of the entire hotel chain. Her talent was noticed and she was entrusted with an ambitious project: the opening of the FOUR ELEMENTS Borodino Club Hotel. Even then, she had the same business acumen and understanding of the market that later led her to success.
Today, Evgenia Ozarkiv is the General Manager of the Arturs SPA Hotel by Mercure. Under her leadership, the hotel has become a leader in the Moscow region market. “For us, every guest is unique. We are happy to give him an emotion, an impression. This is our success,” says Evgenia.
The Arthurs SPA Hotel by Mercure is not just Evgenia’s place of work, but a business in which she has invested her soul and many years of experience. In 2026, the hotel celebrates its 20th anniversary: in two decades, it has gone from a classic country vacation to a multifunctional resort complex with high-class gastronomy, modern SPA and wellness programs, family and corporate events. Since 2021, the hotel has been a member of the Accor international group and operates under the by Mercure brand, combining global standards of service with a unique atmosphere that thousands of guests have loved.
The hotel has one more special feature — it is truly family friendly. Everything is thought out here so that kids, parents, and grandparents can relax together. Cozy studio rooms, spacious terraces, children’s programs, adult spa areas and communal evenings by the fireplace create an atmosphere in which you want to stay longer. It is not surprising that those who have been here with the whole family come back again and again: they are waiting for not just beds and breakfasts, but warm, almost homely care, where traditional family values are not an empty phrase, but daily practice.
And when you look at Eugenia, you realize that this philosophy of the hotel was not born out of thin air. For her, family is the foundation of the foundations. She finds the time and energy to pay attention to her already grown sons, her husband, her beloved sister and, of course, her parents. Family holidays, intimate gatherings at a large table, long conversations are not a “break from work”, but the most important part of her life. And then there is the cottage, a place where Evgenia is happy to pick up a shovel, breathe fresh air and feel the ground under her feet. It is these simple joys that fill her with energy and inspiration. They make up a multi—faceted life, full of vivid emotions. And from them, a real woman is born: a loving mother, a wise wife, and at the same time a highly qualified specialist trusted by hundreds of guests.
A special place in Evgenia’s life is occupied by working with young specialists. She regularly meets with students of RGUTIS and other universities, personally conducts tours of the hotel, shares real career stories and gives invaluable advice. For future managers, these meetings are a chance to see the industry from the inside and understand that hospitality is based not only on standards, but also on love for their work.
The secret of her strength lies in her ability to combine seemingly incompatible things.: be a tough strategist and a sensitive soul, see global trends and keep personal in mind. She creates a space where people feel good, where they come back again and again, where you feel like not just a guest, but part of a big family. And this is perhaps the most accurate definition of true hospitality. And life itself — beautiful, rich, multifaceted. Exactly as Evgenia Ozarkiv creates it.
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