New category for You: “All about business etiquette.”
Today, Anna Komkina, Director of the Department of etiquette, style and culture of business communication at the International Womens Union , will talk about business etiquette in self – isolation.
Self-isolation for us businesswomen does not mean isolation from business, freezing of negotiations and vacation on a desert island. On the contrary, this is a time when we accumulate all our strength, come up with new ways to reanimate our business and adapt to new conditions.
Today, we must be more collected, disciplined, focused and impeccable than ever before.
Now that the entire global business community is switching to live broadcasts and online conferences, we must be fully prepared. If a person can erase a meeting with you offline, then you will never be able to delete an online meeting!
So, here are some recommendations for preparing the right online negotiations:
- Choose a suitable place in the apartment. Minimum of unnecessary details, no household items on the background, drying with linen, dirty dishes, cots and refrigerators. It’s better to have a clean wall.
- Good lighting, ideally during daylight hours. Life hack for girls: sit in front of the window, let the daylight hit You in the face, it will refresh and hide minor flaws. Well, You understand what I’m talking about)).
- Think about your image. No home clothes, pajamas, or hair tied up in a “Doo-Doo”. Wear a blouse and skirt. It will be elegant and businesslike. And do not neglect the skirt, little if you suddenly get up, remembering that you have a kettle on the stove)).
- Light make-up and styling. Enough tone-fluid, mascara, blush and Nude lipstick. Easy styling, neatly arranged hair.
- Arm yourself with everything you need-a Notepad, a pen, so that you are not distracted by unnecessary manipulations.
- Warn your family not to distract You and be quiet.
- For complete confidence in the success of negotiations, wear high-heeled shoes. You will see how your posture will straighten and add self-confidence!
- Always remember that the other person sees You and is sensitive to your attitude. Your style of communication gives rise to a reaction.
During online negotiations, you should not:
- frown, touch your face, speak in a monotonous and tired voice;
- put the other person in an awkward position with their mumbling, unclear diction and discontented facial expressions;
- jump from one topic to another, interrupt;
- avoid the topic of conversation;
- make accusatory remarks, conflict;
- combine a video conversation with other tasks;
- too long not to give “signs of life”, in case it is not hung up the connection.
If the connection is suddenly lost, according to the rules of etiquette, the initiator of the online call calls back and ends the conversation first.
And, of course, don’t forget to thank the other person at the end of the conversation for giving You the time and information you need.
I wish you successful negotiations and remember that online broadcasting is a greater responsibility than business meetings in a conference room.