Today’s guest of the Expert opinion section is Natalia Ovsepyan.
Banquet service expert, hotelier. Member Of the international Association of etiquette specialists. Owner of a restaurant and hotel complex for more than 9 years. Spouse, mother of a daughter-a student of the Diplomatic Academy of the Ministry of Foreign Affairs of Russia and a son-a student of the school of the Ministry of Foreign Affairs.
Behind Natalia: “Protocolbureau”, Brussels “international Protocol”; “Protocolbureau”, Brussels
“International Etiquette for intercultural communication”; “Ivan Artsishevsky center for effective communication”, Saint Petersburg-etiquette Coach “Modern etiquette”; “Interprotocol” fundamentals of business Protocol, Moscow; “Institute of Reputational Technologies” secular and business etiquette, Moscow; Fundamentals of Japanese table etiquette from Elena Fujiyama, Moscow.
Does a not-zoom story start in the postcovid space?!
If a guest has come to you, it means that they trust you. And trust is priceless – this is the main component of the reputation of your institution.
Everywhere and at all times (and especially in the post-office space) in order for a guest to become a regular and recommend your establishment, it is the guarantee of health and safety that supports the high level of cuisine and service.
Creating beauty and comfort, building a service and thinking through great dishes, you must remember to reduce, and even better – to ensure the maximum possible elimination of risks.
New times dictate new rules. Based on the current priorities of the society, the Banquet service is now regulated by new rules – both generally accepted ones, designated at the level of government bodies, and those introduced at the initiative of owners and managers at each site.
And here each participant in the process acts as dictated by his own experience and common sense.
My personal philosophy is expressed in basic concepts: security, service, organization, team, and creativity!
I’ll tell you more.
1.
I can’t wait for the Banquet!
How to organize a safe space for a celebration without compromising on beauty?
– If possible, spend the holiday in open spaces. As an option: under the tent, on the veranda or in a well-ventilated area. Good summer!
– Use special quartz lamps, air purifiers with UV lamps, or air recirculators with germicidal lamps in the halls.
– Prepare a special” according to the law of time ” checklist of mandatory actions for the staff. In addition to the basic SanEpid rules, you must
a) regularly and especially carefully handle door handles and surfaces that guests come into contact with
b) install and regularly check the availability, serviceability and filling of sanitizers in WC rooms
2.
High style: “contactless” and flawless
How to keep clean and ensure serving during the celebration according to the rules of social distance?
– Work out a new style of service with waiters: inspire your staff with the image of invisible fairy warriors flitting from table to table as if they are not there.
– The tandem of the hosts of the event and the staff of the institution is extremely important.
This can be done if you plan a change of dishes during music and other pauses. for this purpose, when creating a script, you must clearly calculate the timing for serving and changing dishes, exits, artists, and music pauses.
How can we turn the need for protection and social distance into a security trend?
– The guest decides for himself whether he needs protection. But the staff is a different story! It is important to understand that many guests went through a difficult stage of self-isolation. Therefore, the main atmosphere of comfort and safety in the hall is created by the waiters. Those who are about 4-6 hours (the average duration of the Banquet) are constantly with the guest
– Masks and gloves are necessary to calm guests and comply with the rules set by the authorities. Fortunately now you can sew stylized masks for any form of waiter)
– In addition to the means of protection, it is necessary to maintain a social distance, which turns into a “psychological”: the waiter should not bend deliberately close to the guest or stand close behind.
– You can support and develop the security trend in making compliments for each guest. Memorable Souvenirs from the hosts of the event or from the institution in the format of mini-sets of masks, bottles of alcohol with original wishes will be relevant. Beautiful and original design (creative thinking will help you!) they will be a reminder of your institution and the unusual time when the celebration took place.
– According to the new rules, it is necessary to adjust the Seating and placement of tables in compliance with the distance based on the capabilities of your institution. It is important that guests feel comfortable.
– Important advice to the organizers: Specify in the invitation along with the description of the dress code that the invitation can only be accepted if you are completely confident in your health!
“We will be grateful to you for your responsible attitude to your own and other people’s health” – this phrase will help each guest to remember once again the need to comply with the safety rules.
4.
Feedback! I expect it from you
I hope that you share my philosophy and can add to it or Express your position in the comments. And I will ask you to note: What would be important to you, as a guest, if you were invited to a Banquet right now?
Serviskak art
Gostepriimstva religion Estatistikak mantra
Super soft power
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