On August 26, 2025, the Bank of Russia published Information Letter No. IN-01-59/98, which introduced new requirements for the procedure for interaction between banks and their customers in cases of blocking accounts, cards and restricting access to remote banking services.Until now, customers have often encountered a situation where the bank has restricted transactions, but has not provided the exact reasons for such a decision. This created legal uncertainty, complicated the protection of the interests of bona fide clients, and effectively made it impossible for them to promptly lift restrictions.
Now the Central Bank is ordering banks to ensure full transparency.
What responsibilities are assigned to banks:
● Specify the specific reason for the decision. The client should know exactly what circumstances became the basis for the blocking.
● Refer to the provisions of the law or the terms of the contract. In particular, the provisions of Federal Law No. 115-FZ “On Countering the Legalization (Laundering) of Income” or the Law on the National Payment System. At the same time, it is forbidden to refer to both laws at the same time, which previously misled customers.
● Explain the procedure. The Bank is obliged to inform the client exactly what needs to be done: provide supporting documents, send explanations, or use the appeal procedure.
What is the significance of the innovation?
Now customers have the opportunity to independently assess the legality of the bank’s actions and promptly take steps to restore service.
The possibility of formal unsubscriptions or references to the “internal rules of the bank” without specifics is excluded.
The legal protection of citizens and businesses who previously may have faced arbitrary decisions is increasing.
The Central Bank emphasized that banks should not distort or conceal information about the reasons for the restrictions. The information should be sufficient for the client to understand exactly what the reason for the block is and which documents or actions will help to remove the restrictions.
Thus, the regulator is taking another step towards increasing the transparency of the banking system and strengthening customer confidence in financial institutions. This is especially important for businesses, as account blocking can paralyze business activities. Now entrepreneurs will have more tools to protect their interests and promptly resolve issues with the bank.
Ask an expert a question
On the rights of advertising:
At the Auditorium, we provide accounting, tax planning, and reporting services. We will help you adapt to changes in legislation and ensure the accuracy of financial documentation.
Trust the professionals of the “Audience”!
A source: https://buh-a.ru/novosti/11-novosti/325-tsb-obyazal-banki-razyasnenie-blokirovok-otkazov
WhatsApp: +7 925 532 66 80
Telegram: auditoriya_buh
Email: auditoriya@buh-a.ru